What is Ledger® Live and why start at Ledger.com/start?

Ledger® Live is the official wallet application that lets you manage hardware wallets, check balances, send/receive crypto and install apps on your device. Visiting Ledger.com/start ensures you download legitimate Ledger® Live installers (Desktop & App) and follow recommended setup steps for maximum security.

Install & login — Desktop and Mobile

  • Ledger Live Download: From Ledger.com/start, choose Desktop (Windows/macOS/Linux) or mobile (iOS/Android). Always verify the domain and checksum when prompted.
  • Ledger Live Desktop: Install, open the app, connect your Ledger® device via USB (or USB-C) and follow on-screen prompts to pair the device and create a PIN if new.
  • Ledger Live App: For mobile, use the official app store link on Ledger.com/start and follow Bluetooth pairing instructions for supported devices.
  • Ledger Live Login: There’s no account password for core device access — login occurs by unlocking the physical Ledger® device and approving actions on its screen.

Troubleshooting common login & connection problems

Many errors come down to connectivity, outdated software, or USB/Bluetooth issues. Try these fast checks:

  • Update Ledger Live and your device firmware to the latest versions.
  • Ensure Ledger® Bridge (if used) is installed and allowed through your firewall.
  • Try different USB cables/ports and reboot both computer and device.
  • For Bluetooth pairing issues on mobile, toggle Bluetooth, re-pair from Ledger Live, and ensure no other apps are holding the device connection.
  • If you see “Can't verify Ledger Wallet” or “Error connecting Ledger account”, confirm you downloaded Ledger® Live from Ledger.com/start and not a third-party site.

Account recovery, 2FA & security notes

Ledger Account Recovery: Recovery is done using your 24-word recovery phrase on the device or a compatible recovery tool. Never enter your recovery phrase into any app, website, or cloud service.

Ledger 2FA reset: Ledger® doesn't manage two-factor codes tied to third-party services — if you lose 2FA, use the service's recovery flows and your Ledger® recovery phrase only when restoring keys where appropriate.

When to contact Ledger Help Center

If problems persist after standard troubleshooting — for example persistent connection errors, suspicious prompts, or firmware failure — visit the Ledger Help Center (access via Ledger.com/start) for step-by-step articles and official support channels.

Frequently Asked Questions

1. Where do I download Ledger Live?
Always download Ledger Live from Ledger.com/start to ensure authenticity and current installers.
2. Why won't Ledger Live detect my device?
Common causes: wrong cable/port, blocked drivers, outdated Ledger Live or firmware, or a locked device. Try the quick fixes above.
3. Is there a Ledger® account password?
No — your Ledger® device PIN unlocks the device locally. The recovery phrase restores your keys if the device is lost or damaged.
4. How do I recover my wallet?
Use your 24-word recovery phrase on a new Ledger® device (or compatible recovery tool) following official instructions. Never share the phrase.
5. What if I see “Can't verify Ledger Wallet”?
Stop and verify you used Ledger.com/start. That message often indicates a mismatch between app versions or an untrusted source.
6. Who do I contact for help?
Start with the Ledger Help Center and official support links on Ledger.com/start. Avoid third-party support that requests your recovery phrase.